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Elements and Performance Criteria

1. Handle cash and non-cash payment transactions
   • Transaction amount is determined taking into account factors that impact on the balance
   • Cash is received and counted, and correct change is given
   • Credit and debit card transactions are processed using correct equipment and according to financial provider and workplace procedures
   • Cheques are received and examined for correctness
   • Cash, cheques and credit and debit card records are stored according to workplace procedures
   • Irregularities are noted and referred to supervisor for resolution
   • Receipts are issued and transactions documented according to workplace procedures
2. Carry out invoicing procedures
   • Invoicing requirements are determined and calculations performed to produce accurate customer invoices
   • Documentation is completed and content checked for accuracy
   • Invoices are distributed to appropriate persons or section for verification and approval prior to being dispatched
   • Approved invoices are dispatched within designated timeframes
   • Invoice copies are filed for auditing purposes according to workplace procedures
3. Handle cash and non-cash payment transactions
   • Transaction amount is determined taking into account factors that impact on the balance
   • Cash is received and counted, and correct change is given
   • Credit and debit card transactions are processed using correct equipment and according to financial provider and workplace procedures
   • Cheques are received and examined for correctness
   • Cash, cheques and credit and debit card records are stored according to workplace procedures
   • Irregularities are noted and referred to supervisor for resolution
   • Receipts are issued and transactions documented according to workplace procedures
4. Carry out invoicing procedures
   • Invoicing requirements are determined and calculations performed to produce accurate customer invoices
   • Documentation is completed and content checked for accuracy
   • Invoices are distributed to appropriate persons or section for verification and approval prior to being dispatched
   • Approved invoices are dispatched within designated timeframes
   • Invoice copies are filed for auditing purposes according to workplace procedures

Range Statement

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.

There is no Range of Conditions for this unit.

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Performance Evidence

Before competency can be determined, individuals must demonstrate they can perform the following according to the standards defined in this unit’s elements, performance criteria and foundation skills:

determine transaction amount and conduct one of each of the following different payment operations:

cash

credit or debit card

cheque

prepare three invoices for different products or services and submit them for payment.

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Knowledge Evidence

Individuals must be able to demonstrate knowledge of:

key legal requirements relating to carrying out cash and non-cash payment operations, including obligations under the Australian Consumer Law (ACL)

factors to be considered when calculating final price, including:

goods and services tax (GST)

sales, discounts and promotions

deposits and partial payments

procedures for carrying out cash and non-cash operations, including:

calculating sales balance

receiving and counting money

common sales security procedures for handling cash

calculating and returning change, including using:

manual methods

point-of-sale (POS) equipment

receiving and processing cheques

using electronic funds transfer at point-of-sale (EFTPOS) equipment

issuing receipts

operation and maintenance of common sales equipment, including:

calculators

POS equipment, including procedures for changing receipt rolls

EFTPOS terminals

procedures for preparing and distributing invoices, including:

types and applications of invoices

required contents of invoices

common types of software for producing invoices

common methods of distributing invoices to customers.

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